1. Introduction
Moore Flooring + Design (“we”, “us” or “our”) is a flooring store and installer located at 1525 Hyde Park Road, London, Ontario. We respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains what personal information we collect through this website and when you contact us, how we use it, and the choices you have. It is based on the principles of Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA). By using this website or providing your information to us, you agree to the practices described in this policy.
2. Information We Collect
Information you give us
When you fill in a form on this website, such as a contact form, a quote request or a Mobile Floor Store booking, we collect the details you choose to provide. This can include your name, email address, phone number, postal code or address, and information about your project, such as the rooms, products and timing you are considering.
When you contact us directly
If you call us, email us or visit our showroom, we may keep a record of your contact details and your enquiry so that we can help you.
Information collected automatically
Like most websites, our site and hosting provider may automatically record basic technical information, such as your IP address, browser type, device type and the pages you visit. This information is used to keep the website secure and working properly.
3. How We Use Your Information
We use your personal information to:
- respond to your questions and requests;
- prepare quotes and estimates;
- schedule showroom appointments, Mobile Floor Store visits, measurements and installations;
- provide the products and services you request and follow up with you about your project;
- send you future communications, where you have given consent;
- operate, maintain and improve our website;
- meet our legal and regulatory obligations.
We only use your information for the purposes described in this policy, or for other purposes we tell you about and you agree to.
4. Consent
We collect, use and share personal information with your consent, except where the law allows or requires otherwise. When you submit a form on our website, you will be asked to confirm your consent.
You may withdraw your consent at any time by contacting us, subject to legal or contractual restrictions. If you withdraw your consent, we may not be able to provide some of the services you have asked for. You can also ask us to stop sending you future communications at any time.
5. Sharing Your Information
We do not sell or rent your personal information. We only share it when it is needed to provide our services or run our business, for example:
- with service providers who host our website and email, or who help us deliver products and complete installations, and who are expected to protect your information;
- when required or permitted by law, such as to respond to a legal request or to protect our rights, property or safety.
6. Cookies
Our website uses cookies, which are small files stored in your browser, to make the site work properly and to remember your preferences. If we use website analytics tools, the information they collect is used in summary form to understand how visitors use our site so that we can improve it.
You can block or delete cookies through your browser settings. Some parts of the website may not work as intended if cookies are turned off.
7. Third-Party Services and Links
Our website includes content and links from other services, such as Google Maps, Google reviews, Facebook, Instagram and YouTube, as well as links to flooring manufacturers’ websites. These services may set their own cookies and have their own privacy policies. We are not responsible for their content or privacy practices, and we encourage you to review their policies before sharing information with them.
8. How We Protect Your Information
We take reasonable measures to protect your personal information against loss, theft and unauthorized access, use or disclosure. However, no method of sending information over the internet or storing it electronically is completely secure, so we cannot guarantee absolute security.
9. How Long We Keep Your Information
We keep personal information only for as long as it is needed for the purposes described in this policy, such as completing your project and providing after-sales support, or as long as the law requires. When it is no longer needed, we securely delete or destroy it.
10. Your Rights
You may ask to see the personal information we hold about you, ask us to correct it if it is inaccurate, or ask us to delete it where we are not required to keep it. To make a request, please contact us using the details below. We may need to confirm your identity before responding.
If you have concerns about how we handle your personal information, please contact us first. You may also contact the Office of the Privacy Commissioner of Canada.
11. Changes to This Policy and Contact Us
We may update this Privacy Policy from time to time. The latest version will always be posted on this page.
If you have any questions about this policy or how we handle your personal information, please contact us:
Moore Flooring + Design
1525 Hyde Park Road, London, Ontario N6H 5L4
Phone: 519-601-5275
Email: sales@mooreflooringdesign.com
Last updated: October 2026